Since 2008 we have held the contract for the Home Energy
Scotland advice centre for South West Scotland. One of a network of five in
Scotland; these centres are funded by the Scottish Government and managed by
the Energy Saving Trust.
Providing free, impartial advice to help householders save
energy and money, our Home Energy Scotland advice centre south west covers the
local authority areas of North, South and East Ayrshire and Dumfries &
Galloway.
JOB DESCRIPTION
Post Title Customer Service AdvisorSalary £21,407 (SCP31) per annum plus contributory pension.
Contract Length To 31st March 2023 with potential extension
Workplace Energy Agency, Watson Peat Building, Auchincruive, Ayr KA6 5HW
(We offer hybrid working, however initial training will be office based)
Responsible to Operations Officer of Home Energy Scotland advice centre south west
Primary Purpose
Customer Service Advisors are employed on the Home Energy Scotland contract, based at the Energy Agency and promote energy efficiency messages to householders in Ayrshire and Dumfries and Galloway.
You will be part of a friendly and supportive team in our small but busy call centre. A target focussed environment dealing with both inbound and outbound advice calls there is no selling or cold calling involved. You will support our customers by providing independent and impartial advice about how to keep warm and save energy and money in their homes. In addition, we operate an extensive events calendar throughout the year covering a wide variety of events across the area where we deliver energy efficiency advice face to face with customers.
Our aim is to deliver a world class advice service and everyone has a part to play in that. But don’t worry, we don’t need you to know everything, you bring the enthusiasm and we provide the training. We have an extensive 6-8 week training plan which includes a City & Guilds and SQA qualification to ensure you have all the knowledge you need to advise our customers.
You will be part of a friendly and supportive team in our small but busy call centre. A target focussed environment dealing with both inbound and outbound advice calls there is no selling or cold calling involved. You will support our customers by providing independent and impartial advice about how to keep warm and save energy and money in their homes. In addition, we operate an extensive events calendar throughout the year covering a wide variety of events across the area where we deliver energy efficiency advice face to face with customers.
Our aim is to deliver a world class advice service and everyone has a part to play in that. But don’t worry, we don’t need you to know everything, you bring the enthusiasm and we provide the training. We have an extensive 6-8 week training plan which includes a City & Guilds and SQA qualification to ensure you have all the knowledge you need to advise our customers.
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